Store Policy

Welcome to Thorns & Roses, where love stories are always in stock! Before you dive into bookish bliss, here’s everything you need to know about shopping with us.

​

Ordering & Payment

​

How to Snag Your Books

• Add your favorite romance reads to your cart, check out, and get ready to swoon.

• We accept major credit/debit cards, PayPal, and other secure payment methods. Your information stays safe—we don’t store payment details.

Order Confirmations

• As soon as you place your order, you’ll get a confirmation email. If you don’t see it, check your spam folder. Still missing? Reach out.

Order Changes & Cancellations

• Need to tweak your order? You have 24 hours to modify or cancel. After that, it’s locked in and on its way.

 

Preorders

​

The Waiting Game

• If you order a preorder book along with in-stock items, your entire order will ship when the preorder is available.

• Preorders cannot be canceled or refunded once placed.

 

Oops! Wrong or Missing Items

​

We’re Only Human

• If we sent the wrong book or something arrived damaged, let us know within seven days with photos, and we’ll replace it or offer store credit.

• If your order says "delivered" but isn’t in your hands, check with neighbors or your local carrier before reaching out.

 

Gift Cards & Store Credit

​

The Perfect Bookish Gift

• Digital gift cards are non-refundable but never expire.

• Store credit is issued as a unique code you can use at checkout.

 

Privacy & Security

​

Your Information Stays Safe

• We never share your personal details with third parties.

• Payments are processed securely, and we don’t store your payment information.