Shipping & Return Policy

We’re thrilled to bring romance books straight to your doorstep! Here’s what you need to know about our shipping process:

Processing Time

Orders are processed within 2-4 business days (excluding weekends and holidays).
Preorders will ship as soon as they are available.

Shipping Rates & Delivery Estimates

Shipping rates are calculated at checkout based on your location and selected shipping method.
Estimated delivery times vary based on the carrier, but most U.S. orders arrive within 3-7 business days after shipping.
We currently ship within the U.S. only (for now—stay tuned!).

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details. If you don’t see it, check your spam folder or reach out to us.

Lost, Stolen, or Damaged Packages

Thorns & Roses is not responsible for lost or stolen packages, but we’ll do our best to help you locate them! Contact us at [your email] if you experience an issue.
If your order arrives damaged, please email us within 7 days with photos, and we’ll work on a solution.

We want you to love every book you order, but we understand that sometimes things don’t work out.

Return Eligibility

We accept returns within 14 days of delivery for store credit only.
Items must be unused, in original condition, and returned in protective packaging.
Sale items, preorders, gift cards, and personalized items are final sale and not eligible for return.

How to Start a Return

Email us at [your email] with your order number and reason for return.
You are responsible for return shipping costs. We recommend using a trackable shipping method.

Received a Wrong or Damaged Item?

If we made a mistake or your item arrived damaged, let us know within 7 days of delivery. We’ll replace it or offer store credit.

Exchanges

At this time, we do not offer direct exchanges. Instead, you can return your item for store credit and use it toward a new purchase.

Reach out to us with any of your questions! Visit our Contact page to get in touch.